Amid Logistics, LLC GENERAL TERMS AND CONDITIONS USING OUR SERVICES In order to use services provided by Amid Logistics, LLC (thereafter we, us, our etc) all users of these services (thereafter shipper, you, client, customer, he, she etc) must agree to the Terms and Conditions. You may not use the services if you do not accept the Terms and Conditions. You can accept the Terms and Conditions by: Clicking to accept or agree to the Terms and Conditions, where this option is made available to you in the user interface for any service; or
By actually using the services. In this case, you understand and agree that we will treat your use of the services as acceptance of the Terms and Conditions from that point onwards.
LICENSING Amid Logistics, LLC (thereafter we, us, our) is a licensed and bonded U.S. Freight Forwarder. Copy of this license with a proof of financial responsibilities (surety bond) can be furnished upon request. ATTENTION ROGUE MOVERS (OR UNLICENSED OCEAN TRANSPORTATION INTERMEDIARY) Federal law (the Shipping Act of 1984) requires Ocean Transportation Intermediaries to be licensed and bonded. Accepting cargo from unlicensed OTI constitutes a violation of the Shipping Act. Knowing and willful violations of the Shipping Act carry a possible civil penalty of up to $30,000 per occurrence. Amid Logistics, LLC as a licensed and bonded U.S. OTI held responsible for not providing service to unlicensed OTIs (rogue movers). In order to do so, all shippers when booking a shipment with us, must confirm that they are not an unlicensed Ocean Transportation Intermediary and do not arrange international shipments for individual shippers unless operate under an OTI license. Falsification of this statement is considered as an attempt to violate the Shipping Act. Information about the attempt along with obtained information about the unlicensed OTI will be forwarded to the U.S. Federal Maritime Commission in order to punish the company for its illegal activity. GENERAL All information published in our website including rates obtained in quotes is subject to changes without notices. All texts, references and links should be considered only as suggestions based on our working experience. We do not guarantee its accuracy in all circumstances. It cannon be considered such official procedures in all situations. We cannot guarantee that our website is free from typos either in the texts content or numbers in rates, charges etc. If a consumer (thereafter shipper, you, client, customer, he, she) faces with a misunderstanding or error, we will do our best to resolve the issue with less harm for both of us. To eliminate any miss-understandings, shipper must not accept any verbal agreements. We cannot honor verbal price quotes or any perceived promises. Pricing, commitments and promises have to be in writing. Detailed service conditions from a carrier used on your shipment can be found on backside of bill of lading issued to you. Consider the bill of lading an evidence of a contract of carriage between carrier and shipper. COMMUNICATION In our practice email is considered as a mandatory method of communication with our customers. It is customer’s responsibility to provide correct contact email on the shipment, both at the origin and destination. Failure receiving of our email for any reasons may result in the shipment delay and/or extra charges and/or other difficulties. If our client does not receive our email as expected, then it is the client’s responsibility to contact us in order to find a reason of not-receiving the email. Our staff is trained and responsible for providing quality freight forwarding service on particular shipments. We unable to educate our clients on all aspects related to the industry terms and procedures over the phone. We build wide library of shipping references and answers to FAQ in our website. We strongly recommend reading these references and FAQ. Before calling, customers have to obtain our price or booking reference number via the website in email. Without the reference number, i.e. not having information on your perspective or current shipment, we most likely will not be able to provide answers to your questions. SHIPPING DOCUMENTS It is shipper’s responsibility on description, legality of commodity and sufficiency of documentation submitted to an international shipment. We are not responsible for any information submitted by shippers in theirs documents. It is shipper’s responsibility to provide all necessary documents related to his shipment that will be required by origin and destination country officials. All shipping documents must be completed by shipper and sent to us, no later than one day after shipment is delivered to the carrier. Failure to complete the documentation may result in delay, storage charges and/or other penalties. With us, shippers will be able to schedule shipment online and receive email with complete shipping instructions. Exporter must follow the instructions. Failure following the instructions may result in the shipment cancellation, delay or unpredictable extra-charges. We will not be held responsible for any issues that may occur due to failure following to the shipping instructions. BILL OF LADING By default all shipments with us go on express releases. Express = telex release = means that you do not have to provide originals Bill of Ladings in order to claim your goods at the destination. Shipment on express release should be released at the destination upon providing a copy of the B/L received from us in e-mail. No originals required. Several countries around the world, particularly Argentina, Brazil, Ecuador, Certain countries in Africa, do not accept express releases. Carrier should specify it upon issue of B/L. Then we will mail you a set of originals Bill of Ladings by USPS First Class Mail within USA/Canada for free. Expedited or international mail must be prepaid. If shipper/receptionist requires a set of originals B/L for shipments to countries that do accept express release, then $50 fee will be added on top of cost of the mail. Amendment in Bill of Lading after it had been issued may not always be possible. We strongly recommend you to pay extreme attention to information that you entering when booking your shipment. As soon as a Bill of Lading is issued, any amendments to it are subject to an amendment fee. This fee varies from $70 to $200 or more. TRANSIT TIME ETT - Estimated Transit Time in quotes is not precise and should be verified upon a booking request. Transit time in booking confirmations on shipment by sea cannot be guaranteed as well. Although ocean freight cannot guarantee transit time, normally shipments depart and arrive as scheduled. WOODING PACKING, PALLETIZING, W/M AND INSURANCE Shippers must be aware of conditions on wooding packing, palletizing, w/m and insurance and charges related to these issues. References on these topics can be found in our website. If it is not enough, then you should learn more about these topics from other sources. DEALING WITH CARRIER’S DESTINATION AGENT In respect of dealing with U.S. freight forwarder shipper should be prepared for dealing directly with a carrier’s agent, which will handle cargo on his/her behalf as soon as cargo is out of the U.S. Commerce zone. Information for the agents is available: for Export in carrier’s bill of lading - a final document that acts as title to the shipped goods; for Import - in shipping instructions before shipment is tendered. DESTINATION AND ORIGIN CHARGES All international shipments are subject to destination charges. These charges vary according to destination country, port of entry and carrier and do not included in ocean freight rate. It can be assessed on/after the day of entry of your goods to the Commerce Zone of your destination country. The consignee must clear their shipment through customs at the designated port of entry and pay all costs related to the cargo release(s) directly to parties involved in the cargo recovery. A part or all destination charges may be required to be paid at a port of entree, but not at the final destination. Then your cargo will continue travel to the final destination cleared with customs. For export shipped from the USA, carrier’s destination agent should guide you in the recovery of your cargo. For import to the USA, upon your written request, we may handle the recovery. Otherwise importers can clear theirs goods on theirs own or/and use service of any U.S. Customs Broker of theirs choice. Regardless of who implements custom clearance and obtains freight release(s) on exporters behalf, it is exporters responsibility to meet the obligations and laws of cargo entry, obtain freight release(s) and pay all charges and fees associated with that. Exports from countries other than the United States are subject to various export charges and fees depending on the country of export, port (ship-terminal) and carrier. Estimation of origin charges can be included in ocean freight rate offered. However the actual charges may vary depending on w/m of your freight and conditions on your shipment. Our website contains comprehensive samples of calculation of origin and destination charges. It can be used as a guide for the understanding and rough estimations. Actual origin and destination charges depend on commodity, shipping conditions and other circumstances on your shipment. PAYMENTS AND RETURN POLICY Payment terms depend on type of service and shipper’s credit with us. The requirements provided at a time of shipment scheduling. Return policy is published in this website. In our practice email is considered as a mandatory method of communication with our customers. All invoices issued via email. If for any reasons you do not receive our email-invoice as expected, then it is yours responsibility to contact us in order to find a reason of not-receiving the email. FAILURE TO PAY AN INVOICE If a new customer does not pay a security deposit then we will not process his/her shipment. If a security deposit is paid, freight is released to the shipment from the origin warehouse, but our final invoice is not paid on the due date, then we cancel the Express Release on the shipment. As the result of express release cancellation consignee will not be able to recover the goods at the destination unless he/she received a set of originals Bill of Ladings from us. Expedited mail with this set of originals will cost USD200 on top of other charges related to issuing the originals B/L. We will not take any responsibilities on any storage, demurrage and other charges connected to delays with the release. We will not take any responsibilities on any charges connected to any delay of the freight at any point on its way to the place of release. Insurance will be canceled as unpaid on the time of express release cancellation as well. If not paid within two weeks from the day of arrival to the destination, the shipment will be considered abandoned, i.e. requested to be destroyed or sold on the action. U.S. and destination security officials will be notified and additional fines levied. CANCELLATION OF SERVICE For new customers, shipments with unpaid deposits will not be processed. There is no obligation to cancel a shipment with unpaid deposit. Existing clients please refer to our return policy. If a security deposit is paid and shipment canceled before cargo tendered to the shipment, the customer will be refunded, minus $25 processing fee. After cargo is submitted to the shipment, but still at the origin and can be returned, then we will request the carrier to put it on hold. The customer will be refunded after his/her written confirmation that goods are taken back. Processing fee $75 minimum and any charges accrued on this return are on account of the customer. All refunds made online are subject to the transaction fee 2.49% or $5 minimum, whichever is greater. After carrier had processed a shipment, i.e. cargo consolidated in the container, loaded aboard a vessel etc or/and after the ship date a refund cannot be provided. |