RETURN POLICY 

For new customers, shipments with unpaid deposits will not be processed. There is no obligation to cancel a shipment with unpaid deposit. For existing clients are as in our service agreement. 

If a security deposit is paid and shipment canceled before cargo tendered to the shipment, the customer will be refunded, minus $25 processing fee.

After cargo is submitted to the shipment, but still at the origin and can be returned, then we will request the carrier to put the shipment on hold. The customer will be refunded after his/her written confirmation that goods are taken back. Processing fee $75 minimum and any charges accrued on this return are on account of the customer. 

All refunds made online are subject to the transaction fee:

• 2.49% or $5 minimum whichever is greater on transactions via Google Checkout 
• 3.19% or $10 minimum whichever is greater on transactions via PayPal

After carrier had processed a shipment, i.e. cargo consolidated in the container, loaded aboard a vessel etc or/and after the ship date a refund cannot be provided.

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